Welcome to the Official Website of PWSD #1 of Lincoln County
If the office is closed and you have an emergency (water outage, sewer back-up, etc.), please call our on-call number - 636-358-4227.
Lobby Hours
PWSD #1 of Lincoln County Office Hours are Monday through Friday 8:00 a.m. to 4:30 p.m
We accept cash and check transactions only in the office. All credit and/or debit card payments must be made on our website (www.lincolncountywater.com) or via our telephone payment system at 888-263-9391 beginning 9/03/24.
New accounts may be set up between the hours of 8:00 a.m. and 4:00 p.m. Monday through Friday. We are closed weekends and holidays. Please Note: We do not guarantee same-day activation but will do our best to accommodate you. Please call the office or visit our website to verify you have the appropriate documents required before coming in to set up your account. You may reach us at 636-528-8919.
Thank you.
NEW BILLING SOFTWARE AND CREDIT CARD PAYMENT INFORMATION
We have changed our billing software company and credit card payment processor as of 9/01/2024. In order to make a payment on our website or on our IVR telephone payment system (new number is 888-263-9391), you will now need what is referred to as your CID number. This number is clearly displayed on your bill each month beginning with your September bill that is due on October 15th. We do encourage all customers to set up an account online through our website, lincolncountywater.com, where you can sign up to receive your bills via email, set up automatic payments, etc. Click on the green Bill Payment button at the top right of this page to get started, then click on the green Pay Your Bill Now button, then underneath the Log In screen on the next page, click on the underlined link that says Create a New Account.
If you need to call our office, please call 636-528-8919 (an incorrect area code appears on the front of our bills at the top left). We apologize for any confusion this may cause. The number on the back of the bills is the correct number. PLEASE NOTE: We do not accept credit or debit card payments by phone or in person here at our office. All credit or debit card payments must be made by phone at our new IVR number, 888-263-9391, or on our website at lincolncountywater.com. We apologize for any confusion this may cause.
Payment Information
We offer a wide variety of payment options to our customers. Please see the Bill Payment section under the Customer Service Tab above. Please Note: If you choose to set up a FUTURE payment on our website, you must also notify the office by phone, as we are not notified until the payment posts to your account. All payment arrangements must be made by phone or in person in our office by the account holder only. Please do not attempt to schedule a payment arrangement on our payment website, as we will not be notified of these. Thank you.
