COVID-19 Office Policy

EFFECTIVE MONDAY, MAY 4, 2020, our lobby will be open for the following transactions ONLY:

  • Cash Payments
  • New Service Requests (that cannot be set up remotely)

(Only one customer/party will be allowed in the lobby at a time - all others must wait outside practicing social distancing measures until the party in the lobby leaves.)

Check and money order payments may be put into the green mailbox (night drop) at the curb in front of our building.  We check this box hourly.  If you would like confirmation that we have received and posted your payment, please call back later that day.  Credit and debit card payments may be made online through our website (lincolncountywater.com) or by phone during regular office hours (636-528-8919).

We strongly encourage customers to call the office with any questions and make payments remotely (online, by phone, drop box, online banking, automatic draft, etc.) whenever possible.

If you wish to set up new service, please visit the Customer Service tab, New Service Request menu listed above for details on how to do this remotely.  If you must come into the office to complete your new service request, please make sure you have all of the documents listed.

Thank you for your understanding and cooperation as we all strive to stay as safe as possible during these uncertain times.

 

Bill Payment Options

We offer a wide variety of payment options to our customers. Please see the Bill Payment section under the Customer Service Tab above.  PLEASE NOTE:  If you choose to set up a FUTURE payment on our website, you must notify the office by phone, as we are not notified until the payment posts to your account.  All payment arrangements must be made by phone or in person by the account holder only.

HOLIDAY CLOSING

We will be closed on Monday, May 25, 2020 in honor of Memorial Day.  We will reopen at 8:00 a.m. on Tuesday, May 26, 2020.  Please have a safe holiday weekend.

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