Welcome to the Official Website of PWSD #1 of Lincoln County

RESCHEDULED JANUARY SHUT-OFFS

The January shut-offs originally scheduled for Wednesday, January 22nd have been rescheduled to Monday, January 27th.  If you had a past due balance and were subject to disconnect on your bill that was due on 1/15/25 and have not yet made a payment, your account is scheduled for disconnect on Monday, January 27th.  You have until midnight on Sunday, January 26th to pay the total past due balance shown on your bill due on 1/15/25 to avoid disconnect.  Even if you have already received your bill that is due on 2/15/25, you will still be subject to disconnect in January if you have not paid your past due balance shown on the bill due on 1/15/25.  You may pay by phone at 888-263-9391 or on our website at lincolncountywater.com.  Thank you.

 

If the office is closed and you have an emergency (water outage, sewer back-up, etc.), please call our on-call number - 636-358-4227. 

Lobby Hours

PWSD #1 of Lincoln County Office Hours are Monday through Friday 8:00 a.m. to 4:30 p.m

We accept cash and check transactions only in the office.  All credit and/or debit card payments must be made on our website (www.lincolncountywater.com) or via our telephone payment system at 888-263-9391.

New accounts may be set up between the hours of 8:00 a.m. and 4:00 p.m. Monday through Friday.  We are closed weekends and holidays. Please Note: We do not guarantee same-day activation but will do our best to accommodate you.  Please call the office or visit our website to verify you have the appropriate documents required before coming in to set up your account.  You may reach us at 636-528-8919.  

Thank you.

CORRECTED SEWER CHARGES FOR NOVEMBER BILLS

Please accept our apologies for a glitch in our new billing software that affected the November bills for those customers who have our residential sewer service.  Instead of billing for the regular sewer average amount, a flat rate of $52.00 was charged.  We did not discover this discrepancy until after the December bills were mailed, so we made adjustments to those accounts affected the day after the December bills were mailed.  This adjustment is for the difference in the amount you were billed on your November bill and the amount you should have been billed due to your sewer average.  This amount will show up on your January bill at the top of the bill if it has not yet been paid.  Again, please accept our apologies as we adjust to the new billing software.

NEW BILLING SOFTWARE IN EFFECT AS OF 9/01/2024

We have changed our billing software company and credit card payment processor as of 9/01/2024.  In order to make a payment on our website or on our IVR telephone payment system (new number is 888-263-9391), you will now need what is referred to as your CID number.  This number is clearly displayed on your bill each month.  We do encourage all customers to set up an account online through our website, lincolncountywater.com, where you can sign up to receive your bills via email, set up automatic payments, etc.  Click on the green Bill Payment button at the top right of this page to get started, then click on the green Pay Your Bill Now button, then underneath the Log In screen on the next page, click on the underlined link that says Create a New Account.  

If you need to call our office, please call 636-528-8919. The number is displayed on the back of your bill each month.  PLEASE NOTE:  We do not accept credit or debit card payments by phone or in person here at our office.  All credit or debit card payments must be made by phone via our new IVR number, 888-263-9391, or on our website at lincolncountywater.com.  Thank you.

 

2025 Billing Update

 

If you have questions about your January bill, some of it can be explained by reading the column to the left of this one.  Other questions can be answered by going to the Forms & Reports tab above, dropping down to All Forms & Reports and choosing the report entitled "2025 Billing Update".  If you still have unanswered questions, please give us a call at 636-528-8919.  Thank you.

 

SERVICE LINE NOTIFICATION MAILING

We recently sent out a mailing regarding the mandate from EPA and Missouri Department of Natural Resources requiring all public water systems throughout the United States to submit an inventory of its water service lines and the materials they are made of.

PLEASE read through all of the information sent to you before calling or emailing our office.  Almost all of your questions and/or concerns are addressed in this information.  We also urge you to read the following link:

https://dnr.mo.gov/water/business-industry-other-entities/technical-assistance-guidance/lead-service-lines 

If you still have questions, please email our office at info@lincolncountywater.com rather than conctact us by phone.

As more information becomes available, we will update our website.

We appreciate your cooperation in this matter.

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